Comments on: Voice 2.0 Chickens are Roosting… http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Wed, 09 Jul 2008 04:36:30 +0000 http://wordpress.org/?v=2.5.1 By: Me different? Not really. — Alec Saunders SquawkBox http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-768438 Me different? Not really. — Alec Saunders SquawkBox Wed, 14 May 2008 01:02:25 +0000 http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-768438 [...] is also darn long.  Andy has combined two of the big stories of the last week — the rumoured Skype killer under development by a consortium of carriers, and the Clearwire / Sprint Wimax announcement – [...] [...] is also darn long.  Andy has combined two of the big stories of the last week — the rumoured Skype killer under development by a consortium of carriers, and the Clearwire / Sprint Wimax announcement – [...]

]]> By: Bruce http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-765477 Bruce Mon, 12 May 2008 15:23:01 +0000 http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-765477 Billing? If that is the strategic basis for incumbent telcos going forward, you can simply write them off now. (The fact that they think of it as a "billing relationship" rather than a "customer relationship" is a good clue...) Almost all legacy telecom billing systems are big, expensive, and inflexible. Their biggest problem managing customer relationships is the cost and complexity of billing. If they are going to survive in the future, it is despite their billing expertise, not because of it. While their existing customer base and set of customer relationships has some value (particularly, to the extent they have maintained a position as a reliable supplier of services), this relationship is primarily focused on voice telephony -- the area of the business where value is slowly disappearing. Billing? If that is the strategic basis for incumbent telcos going forward, you can simply write them off now. (The fact that they think of it as a “billing relationship” rather than a “customer relationship” is a good clue…)

Almost all legacy telecom billing systems are big, expensive, and inflexible. Their biggest problem managing customer relationships is the cost and complexity of billing. If they are going to survive in the future, it is despite their billing expertise, not because of it.

While their existing customer base and set of customer relationships has some value (particularly, to the extent they have maintained a position as a reliable supplier of services), this relationship is primarily focused on voice telephony — the area of the business where value is slowly disappearing.

]]> By: lickedcat http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-763268 lickedcat Sun, 11 May 2008 04:46:36 +0000 http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-763268 Billing is their biggest asset and their biggest expense. Telco's have an army of business analysts, systems analysts, programmers, operators,clerks, project managers, business types, consultants, contractors and the in house billing company employees. We cringe, when one of our technical projects has a billing dependency (that is our Rubicon). Unlike Caesar we dare not cross it> Billing is their biggest asset and their biggest expense. Telco’s have an army of business analysts, systems analysts, programmers, operators,clerks, project managers, business types, consultants, contractors and the in house billing company employees. We cringe, when one of our technical projects has a billing dependency (that is our Rubicon). Unlike Caesar we dare not cross it>

]]> By: Jonathan Jensen http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-758115 Jonathan Jensen Wed, 07 May 2008 18:01:39 +0000 http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-758115 Alec. It's good to see you pick up on the value of the billing relationship with customers. Once a customer has signed up, billing is often the only ongoing customer touch point & the only opportunity to develop the relationship with the customer. At BT we see billing as being at the heart of the customer relationship and much work is going into simplifying and improving the customer billing experience and making it easier to be a customer of BT. Alec. It’s good to see you pick up on the value of the billing relationship with customers. Once a customer has signed up, billing is often the only ongoing customer touch point & the only opportunity to develop the relationship with the customer. At BT we see billing as being at the heart of the customer relationship and much work is going into simplifying and improving the customer billing experience and making it easier to be a customer of BT.

]]> By: Signal to Noise » Skype a success? Define success. http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-757968 Signal to Noise » Skype a success? Define success. Wed, 07 May 2008 14:45:47 +0000 http://saunderslog.com/2008/05/07/voice-20-chickens-are-roosting/#comment-757968 [...] did an interesting post about the coming-of-age of his Voice 2.0 Manifesto. But in the first paragraph, he says something I [...] [...] did an interesting post about the coming-of-age of his Voice 2.0 Manifesto. But in the first paragraph, he says something I [...]

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