Comments on: Has widespread disatisfaction with data charges lead Rogers to implement a customer retention program? http://saunderslog.com/2008/04/11/has-widespread-disatisfaction-with-data-charges-lead-rogers-to-implement-a-customer-retention-program/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Tue, 02 Dec 2008 15:34:38 +0000 http://wordpress.org/?v=2.6 By: Jason http://saunderslog.com/2008/04/11/has-widespread-disatisfaction-with-data-charges-lead-rogers-to-implement-a-customer-retention-program/#comment-703621 Jason Sun, 13 Apr 2008 18:51:59 +0000 http://saunderslog.com/?p=3951#comment-703621 T-Mobile gives you unlimited BB usage across the globe for a mere $20/month extra to the rate plan, bringing it up to about $50-$60/month. Well worth the price if you need to use a BB internationally. - Jason T-Mobile gives you unlimited BB usage across the globe for a mere $20/month extra to the rate plan, bringing it up to about $50-$60/month.

Well worth the price if you need to use a BB internationally.

- Jason

]]> By: Alec http://saunderslog.com/2008/04/11/has-widespread-disatisfaction-with-data-charges-lead-rogers-to-implement-a-customer-retention-program/#comment-702481 Alec Sun, 13 Apr 2008 03:23:25 +0000 http://saunderslog.com/?p=3951#comment-702481 You are correct that the unlimited data AT&T offers must be used in the US. I don't believe I claimed otherwise, but nevertheless thanks for helping to make that clear! The point I was trying to make was that if local rates are so low, then how come roaming rates for us poor shmucks who visit are so high? You are correct that the unlimited data AT&T offers must be used in the US. I don’t believe I claimed otherwise, but nevertheless thanks for helping to make that clear! The point I was trying to make was that if local rates are so low, then how come roaming rates for us poor shmucks who visit are so high?

]]> By: Dean http://saunderslog.com/2008/04/11/has-widespread-disatisfaction-with-data-charges-lead-rogers-to-implement-a-customer-retention-program/#comment-702454 Dean Sun, 13 Apr 2008 02:59:05 +0000 http://saunderslog.com/?p=3951#comment-702454 Well there is a wrong statement in the blog. ATT does NOT offer 35USD/month for unlimited data roaming. It is unlimited in the US, but when roaming ATT hits you with .02USD per KB. It gets pricey as well. Also, for roaming in Canada, ATT hits you with .015USD/KB. Anyway, it is nice to see that they knocked off some of the charges. Well there is a wrong statement in the blog. ATT does NOT offer 35USD/month for unlimited data roaming. It is unlimited in the US, but when roaming ATT hits you with .02USD per KB. It gets pricey as well. Also, for roaming in Canada, ATT hits you with .015USD/KB.
Anyway, it is nice to see that they knocked off some of the charges.

]]> By: Andrew http://saunderslog.com/2008/04/11/has-widespread-disatisfaction-with-data-charges-lead-rogers-to-implement-a-customer-retention-program/#comment-699420 Andrew Fri, 11 Apr 2008 19:41:09 +0000 http://saunderslog.com/?p=3951#comment-699420 They will knock it down, the CSR's must get this call all the time - I accidentally downloaded a powerpoint that was 4-5 megs on my last EuroTrip and the bill came in over 100$, I did the exact same thing you did which was ask for the International Data roaming plan so this wouldn't happen again - after waiting for the rep to look that up, he came back and said they don't offer that. After that they simply deleted the charge. They will knock it down, the CSR’s must get this call all the time - I accidentally downloaded a powerpoint that was 4-5 megs on my last EuroTrip and the bill came in over 100$, I did the exact same thing you did which was ask for the International Data roaming plan so this wouldn’t happen again - after waiting for the rep to look that up, he came back and said they don’t offer that. After that they simply deleted the charge.

]]> By: Kevin Restivo http://saunderslog.com/2008/04/11/has-widespread-disatisfaction-with-data-charges-lead-rogers-to-implement-a-customer-retention-program/#comment-699336 Kevin Restivo Fri, 11 Apr 2008 18:12:22 +0000 http://saunderslog.com/?p=3951#comment-699336 Hi Alec, That's very interesting; almost incredible. Perhaps Rogers, sensing more competition and lower growth in future, has changed its tact slightly. Bell has certainly used the price lever to drive sub growth. Thanks for the tale. Kevin Hi Alec,

That’s very interesting; almost incredible.

Perhaps Rogers, sensing more competition and lower growth in future, has changed its tact slightly.

Bell has certainly used the price lever to drive sub growth.

Thanks for the tale.

Kevin

]]> By: Kareem Sultan http://saunderslog.com/2008/04/11/has-widespread-disatisfaction-with-data-charges-lead-rogers-to-implement-a-customer-retention-program/#comment-699316 Kareem Sultan Fri, 11 Apr 2008 17:23:30 +0000 http://saunderslog.com/?p=3951#comment-699316 That strategy works for you're regular usage too. Just call them up and tell them you think your plan is kind of pricey, they'll knock some off no problem. Fido did that for me at least. Don't accept a new contract and don't accept new features they'll offer you. Just tell them plain and simple. It needs to be cheaper. They'll do something. That strategy works for you’re regular usage too. Just call them up and tell them you think your plan is kind of pricey, they’ll knock some off no problem.
Fido did that for me at least.
Don’t accept a new contract and don’t accept new features they’ll offer you. Just tell them plain and simple. It needs to be cheaper. They’ll do something.

]]> By: Thomas Purves http://saunderslog.com/2008/04/11/has-widespread-disatisfaction-with-data-charges-lead-rogers-to-implement-a-customer-retention-program/#comment-699196 Thomas Purves Fri, 11 Apr 2008 15:21:11 +0000 http://saunderslog.com/?p=3951#comment-699196 That's great news Alec, I feel like as consumers we're finally winning. amazing what a few blog posts can do that and the staggering shock of anyone who's received a bill for usage at $50/MB The CSRs must be feeling the brunt of this. That’s great news Alec, I feel like as consumers we’re finally winning.

amazing what a few blog posts can do

that and the staggering shock of anyone who’s received a bill for usage at $50/MB

The CSRs must be feeling the brunt of this.

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