Comments on: Three lessons we can all learn from Sears Canada http://saunderslog.com/2007/11/29/three-lessons-we-can-all-learn-from-sears-canada/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Sun, 07 Sep 2008 22:13:26 +0000 http://wordpress.org/?v=2.6 By: PaulSweeney http://saunderslog.com/2007/11/29/three-lessons-we-can-all-learn-from-sears-canada/#comment-464007 PaulSweeney Fri, 30 Nov 2007 10:03:34 +0000 http://saunderslog.com/2007/11/29/three-lessons-we-can-all-learn-from-sears-canada/#comment-464007 Sometimes you have to wonder. I particularly love the cycle that goes something like this "We can't give you personal service, because you are not a loyal customer. If you were, then it would be profitable for us to give it to you. So why don't you stick around with this bad service for a while, spend more, demonstrate some loyalty (for gods sake), and then you will have made us enough money for us to consider you worthwhile". If you need to create "remarkable moments" to get spoken about. You are not going to achieve that by turning away every opportunity to demonstrate how enthusiastic you are to be exceptional. Things like www.getsatisfaction.com are going to surface very comment that customers make about a company, product or service. They will be the first things to come up on search engines. Work it out. Sometimes you have to wonder. I particularly love the cycle that goes something like this “We can’t give you personal service, because you are not a loyal customer. If you were, then it would be profitable for us to give it to you. So why don’t you stick around with this bad service for a while, spend more, demonstrate some loyalty (for gods sake), and then you will have made us enough money for us to consider you worthwhile”. If you need to create “remarkable moments” to get spoken about. You are not going to achieve that by turning away every opportunity to demonstrate how enthusiastic you are to be exceptional. Things like http://www.getsatisfaction.com are going to surface very comment that customers make about a company, product or service. They will be the first things to come up on search engines. Work it out.

]]> By: Jason Yeung http://saunderslog.com/2007/11/29/three-lessons-we-can-all-learn-from-sears-canada/#comment-463197 Jason Yeung Thu, 29 Nov 2007 22:42:48 +0000 http://saunderslog.com/2007/11/29/three-lessons-we-can-all-learn-from-sears-canada/#comment-463197 Obviously there's something wrong with the company. Take a look at this article from the Consumerist: http://consumerist.com/consumer/ponderables/whats-wrong-with-sears-328141.php Obviously there’s something wrong with the company. Take a look at this article from the Consumerist:

http://consumerist.com/consumer/ponderables/whats-wrong-with-sears-328141.php

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