Comments on: Rogers Portable Internet bait and switch http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Sat, 13 Mar 2010 16:12:29 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Barbara http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1630465 Barbara Fri, 09 Oct 2009 03:23:39 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1630465 I happen to be a very happy Rogers customer. I have internet, cable TV and recently switched to their home phone service. Their customer service is EXCELLENT and any problem I've had has been dealt with quickly and efficiently. They've also given me and my friends and family TERRIFIC discounts on services. Bell Canada on the other hand has been HORRIBLE. over billing, poor technical service, very poor customer service...outsourcing to overseas. I don't want to talk to someone in India, etc. when I had problems with Bell. I live in Canada. I never ever have that problem with Rogers. With Rpgers I always deal with someone in Canada. Bell Canada is the WORST company I've ever dealt with. Rogers will continue to have my business. I happen to be a very happy Rogers customer. I have internet, cable TV and recently switched to their home phone service. Their customer service is EXCELLENT and any problem I’ve had has been dealt with quickly and efficiently. They’ve also given me and my friends and family TERRIFIC discounts on services. Bell Canada on the other hand has been HORRIBLE. over billing, poor technical service, very poor customer service…outsourcing to overseas. I don’t want to talk to someone in India, etc. when I had problems with Bell. I live in Canada. I never ever have that problem with Rogers. With Rpgers I always deal with someone in Canada. Bell Canada is the WORST company I’ve ever dealt with. Rogers will continue to have my business.

]]> By: Anon http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1572196 Anon Mon, 10 Aug 2009 20:38:43 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1572196 Sadly this is the state of Telecom in Canada. Rogers and Bell can break the law with impunity. Speaking of bait and switch, how's your BitTorrent working these days? Sadly this is the state of Telecom in Canada. Rogers and Bell can break the law with impunity.

Speaking of bait and switch, how’s your BitTorrent working these days?

]]> By: andrew http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1284283 andrew Mon, 09 Feb 2009 14:01:46 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1284283 talking to any rogers rep,for any reason will ruin your day.there used to be a consumer protection agency,but due to cut backs ,the government decided buyer beware was acceptable.i will never sign any term contracts,the stress level alone isn't worth it. talking to any rogers rep,for any reason will ruin your day.there used to be a consumer protection agency,but due to cut backs ,the government decided buyer beware was acceptable.i will never sign any term contracts,the stress level alone isn’t worth it.

]]> By: Wayne http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1104278 Wayne Sat, 08 Nov 2008 22:04:21 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1104278 I've had RPI since June 2007 at which time i would get 1.5+ mbs with only 2-3 lights...even in bad weather (from the Brantford tower). This year the speed has been all over the place, but mostly well below the 1.5mbs. Even with Roger's increase to 2mbs I now getting inconsistent speeds often below 500kbs. unfortunately there is no other reasonable highspeed options available in my area. I’ve had RPI since June 2007 at which time i would get 1.5+ mbs with only 2-3 lights…even in bad weather (from the Brantford tower). This year the speed has been all over the place, but mostly well below the 1.5mbs. Even with Roger’s increase to 2mbs I now getting inconsistent speeds often below 500kbs. unfortunately there is no other reasonable highspeed options available in my area.

]]> By: Martin http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1102776 Martin Sat, 08 Nov 2008 01:56:42 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1102776 I used to be on candlelight but they have had interference from xplornet. my friend at heritage farm is also having trouble. I'm off of Ramara b. I used to be on candlelight but they have had interference from xplornet. my friend at heritage farm is also having trouble. I’m off of Ramara b.

]]> By: Richard Pearson http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1102704 Richard Pearson Sat, 08 Nov 2008 01:03:12 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1102704 I'm with Bell wimax and have not had any service from the Brechin tower for the last three days. Bell claims there is a tower problem but will not provide any info of when it will be restored. Unfortunately I left my previous wireless ISP provider to go over to Bell and I now regret it. I’m with Bell wimax and have not had any service from the Brechin tower for the last three days.
Bell claims there is a tower problem but will not provide any info of when it will be restored.
Unfortunately I left my previous wireless ISP provider to go over to Bell and I now regret it.

]]> By: Martin http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1098301 Martin Thu, 06 Nov 2008 06:01:22 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1098301 I have been using Rogers Portable off of the Brechin Tower and find that I am getting a lot of packet loss, despite the fact that my outdoor modem is showing 5 lights. I can even see the tower from my location - I have good LOS. My stats are good (Rf=32, RSSI=-54dbm). There was a time when I used to consistently get 1.5 mbs but now I'm down around 400kbs. Spoken to Rogers several times , and they refer the ticket to Inukshuk. No progress in the last 3 weeks. Anyone else having trouble with the Brechin Tower?? I have been using Rogers Portable off of the Brechin Tower and find that I am getting a lot of packet loss, despite the fact that my outdoor modem is showing 5 lights. I can even see the tower from my location – I have good LOS.
My stats are good (Rf=32, RSSI=-54dbm).
There was a time when I used to consistently get 1.5 mbs but now I’m down around 400kbs.
Spoken to Rogers several times , and they refer the ticket to Inukshuk.
No progress in the last 3 weeks.
Anyone else having trouble with the Brechin Tower??

]]> By: Lex http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1067929 Lex Tue, 21 Oct 2008 22:37:37 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1067929 All the major wireless, phone & internet providers in Canada are playing w/out rules. No goverment regulation to regulate how they can operate. Government will not do anything as they're being fed dimsum for dinners by top executives. only thing consumers can do is just shut up suck it up... or have US companies come in.. All the major wireless, phone & internet providers in Canada are playing w/out rules. No goverment regulation to regulate how they can operate. Government will not do anything as they’re being fed dimsum for dinners by top executives.
only thing consumers can do is just shut up suck it up… or have US companies come in..

]]> By: Gerry http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1055919 Gerry Thu, 16 Oct 2008 14:36:59 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1055919 What you need to understand is that ALL companies now work on the 80/20 rule. i.e. they receive 80% of their income from 20% of their customers. As an individual customer, you are gravy to these companies. If they loose your business, no big deal. What I think we need is a kind of Guild, where instead of negotiating yourself, you become part of a very large buying collective, very similar to the buying power of a really big company. The process is transparent to you, the customer. Whether your "service" comes from bell or rogers is irrelevent and who cares. But if your "service" is not up to par, the Guild "goes in to bat" for you. With the its huge client base, no company is going to risk loosing the business. Basically if you can't beat these companies as an individual, then play the bastards at their own game, only be better at it. What you need to understand is that ALL companies now work on the 80/20 rule. i.e. they receive 80% of their income from 20% of their customers. As an individual customer, you are gravy to these companies. If they loose your business, no big deal. What I think we need is a kind of Guild, where instead of negotiating yourself, you become part of a very large buying collective, very similar to the buying power of a really big company. The process is transparent to you, the customer. Whether your “service” comes from bell or rogers is irrelevent and who cares. But if your “service” is not up to par, the Guild “goes in to bat” for you. With the its huge client base, no company is going to risk loosing the business. Basically if you can’t beat these companies as an individual, then play the bastards at their own game, only be better at it.

]]> By: Jack http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/comment-page-1/#comment-1029608 Jack Sun, 21 Sep 2008 23:32:13 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-1029608 Rogers is awful, worse company in the world. I once lost my phone and called it in right away. They said that I did not call it in and wanted me to pay the 3500$ charges that eventually came up as a result. Of course I did not pay it. They sent it to an agency who called me for 18 months and they tagged my credit rating. I will never deal with Rogers. Biggest crooks in the planet. Never once have I heard anyone say that they had good service from Rogers. Just theifs. I got back at them though because I have 120 people working for me and switched them all off Rogers. Rogers is awful, worse company in the world. I once lost my phone and called it in right away. They said that I did not call it in and wanted me to pay the 3500$ charges that eventually came up as a result. Of course I did not pay it. They sent it to an agency who called me for 18 months and they tagged my credit rating. I will never deal with Rogers. Biggest crooks in the planet. Never once have I heard anyone say that they had good service from Rogers. Just theifs. I got back at them though because I have 120 people working for me and switched them all off Rogers.

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