Comments on: Rogers Portable Internet bait and switch http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Mon, 08 Sep 2008 05:50:34 +0000 http://wordpress.org/?v=2.6 By: John http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-884601 John Sun, 06 Jul 2008 06:27:53 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-884601 Never has any other company or commercial organization elicited the visceral rage and vitriol that Rogers has over the years. While there are a few good men and women there, the (dis)organization at large has purposeful and reckless disdain for their client base. Why? Because you cannot go elsewhere for many of their services. Monopoly. Guaranteed clientèle breeds contempt. I cannot begin to relate the dozens and dozens of inane policies, disputes, and abusive actions I have experienced at the hands of Rogers. If it didn't make my blood pressure rise just thinking about it, I who am a video producer would launch headlong into a scathing, revealing and high embarassing doc against Rogers. Maybe some day. Never has any other company or commercial organization elicited the visceral rage and vitriol that Rogers has over the years. While there are a few good men and women there, the (dis)organization at large has purposeful and reckless disdain for their client base. Why? Because you cannot go elsewhere for many of their services. Monopoly. Guaranteed clientèle breeds contempt. I cannot begin to relate the dozens and dozens of inane policies, disputes, and abusive actions I have experienced at the hands of Rogers. If it didn’t make my blood pressure rise just thinking about it, I who am a video producer would launch headlong into a scathing, revealing and high embarassing doc against Rogers. Maybe some day.

]]> By: greg http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-816606 greg Wed, 04 Jun 2008 01:15:10 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-816606 Great posting. Rogers customer service is truly awful, which seems consistent with being (roughly) a monopoly. Great posting. Rogers customer service is truly awful, which seems consistent with being (roughly) a monopoly.

]]> By: Drew http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-771769 Drew Thu, 15 May 2008 19:04:41 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-771769 By the way, I think the 19.95 / month price is for their basic portable internet which is a lower speed. That makes sense since the regular price is 27.95 a month so that'd be a 72 dollar savings. Did nobody at Rogers mention that to you? Those customer service freaks are Duuuuuumb.... :P By the way, I think the 19.95 / month price is for their basic portable internet which is a lower speed. That makes sense since the regular price is 27.95 a month so that’d be a 72 dollar savings. Did nobody at Rogers mention that to you? Those customer service freaks are Duuuuuumb…. :P

]]> By: Drew http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-771767 Drew Thu, 15 May 2008 19:04:16 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-771767 By the way, I think the 19.95 / month price is for their basic portable internet which is a lower speed. That makes sense since the regular price is 27.95 a month so that'd be a 72 dollar savings. Did nobody at Rogers mention that to you? Duuuuuumb.... :P By the way, I think the 19.95 / month price is for their basic portable internet which is a lower speed. That makes sense since the regular price is 27.95 a month so that’d be a 72 dollar savings. Did nobody at Rogers mention that to you? Duuuuuumb…. :P

]]> By: Drew http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-771761 Drew Thu, 15 May 2008 18:59:55 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-771761 Oh yeah, and as for their customer service... that's definitely to be expected of Rogers. Back in the day they used to have great customer service which is why I signed up with them again in the first place, but it seems times have changed since then. I guess they were bought out by somebody who doesn't give a flying **** about the customers. Oh yeah, and as for their customer service… that’s definitely to be expected of Rogers. Back in the day they used to have great customer service which is why I signed up with them again in the first place, but it seems times have changed since then. I guess they were bought out by somebody who doesn’t give a flying **** about the customers.

]]> By: Drew http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-771759 Drew Thu, 15 May 2008 18:57:42 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-771759 Funny, I guess I lucked out. My portable internet works great. Now if I could only figure out how to acquire a new dynamic IP... Funny, I guess I lucked out. My portable internet works great. Now if I could only figure out how to acquire a new dynamic IP…

]]> By: Eliot.s http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-719710 Eliot.s Sun, 20 Apr 2008 19:15:39 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-719710 I have this portable internet at my house and its HORRIBLE, it spikes all the time, can't wait till my area gets the ability to have cabel... I have this portable internet at my house and its HORRIBLE, it spikes all the time, can’t wait till my area gets the ability to have cabel…

]]> By: Has widespread disatisfaction with data charges lead Rogers to implement a customer retention program? — Alec Saunders SquawkBox http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-699132 Has widespread disatisfaction with data charges lead Rogers to implement a customer retention program? — Alec Saunders SquawkBox Fri, 11 Apr 2008 14:28:41 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-699132 [...] Surprise #1: I explained the situation to the rep, who promptly knocked $185 off the bill without question.  He also offered to allow me to speak with the supervisor if I wanted to ask for more.  I declined, having been burnt on that one previously. [...] [...] Surprise #1: I explained the situation to the rep, who promptly knocked $185 off the bill without question.  He also offered to allow me to speak with the supervisor if I wanted to ask for more.  I declined, having been burnt on that one previously. [...]

]]> By: Dave Jarvis http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-614048 Dave Jarvis Thu, 28 Feb 2008 15:32:55 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-614048 I just did a search on this Hi-speed Internet solution and found your site. Funny, the reason I was checking is that I just received a flyer in the Mail offering the exact same promotion. $19.95/month for the first 12 months with a savings of $72.00 (doesn't add up if it is usually $49.95?) from Rogers. Same bait and switch offer??? This is late February 2008, doesn't look like they have taken this offer off the table. Hmmmmm. I just did a search on this Hi-speed Internet solution and found your site. Funny, the reason I was checking is that I just received a flyer in the Mail offering the exact same promotion. $19.95/month for the first 12 months with a savings of $72.00 (doesn’t add up if it is usually $49.95?) from Rogers.

Same bait and switch offer??? This is late February 2008, doesn’t look like they have taken this offer off the table.

Hmmmmm.

]]> By: Why Doesn’t Rogers Understand Customer Service? | A View from the Isle http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-487178 Why Doesn’t Rogers Understand Customer Service? | A View from the Isle Tue, 18 Dec 2007 23:58:58 +0000 http://saunderslog.com/2007/10/15/rogers-wimax-bait-and-switch/#comment-487178 [...] As for me, I have the $99 price of the modem back in hand, and I’m glad I didn’t commit to 12 months of service at even $19.95.  It simply wasn’t worth it for the amount of use I intended to make of it.  Source: Rogers’ WiMAX bait and switch — Alec Saunders .LOG [...] [...] As for me, I have the $99 price of the modem back in hand, and I’m glad I didn’t commit to 12 months of service at even $19.95.  It simply wasn’t worth it for the amount of use I intended to make of it.  Source: Rogers’ WiMAX bait and switch — Alec Saunders .LOG [...]

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