Comments on: Canadian service providers should service customers better. http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Sun, 06 Jul 2008 21:59:23 +0000 http://wordpress.org/?v=2.5.1 By: martin http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-513743 martin Sat, 05 Jan 2008 19:22:28 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-513743 I'm not surprised to hear stories like that. Big monopolistic companies here in Canada never offer rebates to their loyal customers. If you want to pay less, you need to treat them to leave for another company. The good news is internet is starting to change things in a lot of ways for customers. Big monopolistic companies will have to adapt and start to treat their customers better if they don't want bankrupt because competition is starting to be very rough as the price is going down for many services. I’m not surprised to hear stories like that. Big monopolistic companies here in Canada never offer rebates to their loyal customers. If you want to pay less, you need to treat them to leave for another company.

The good news is internet is starting to change things in a lot of ways for customers. Big monopolistic companies will have to adapt and start to treat their customers better if they don’t want bankrupt because competition is starting to be very rough as the price is going down for many services.

]]> By: Greg http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-338024 Greg Fri, 27 Jul 2007 04:54:47 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-338024 I only WISH Rogers would stop taking the initiative and calling me to offer discounts. Or more accurately-- I wish their paid representatives from various telemarketing firms would stop calling. Even after we finally switched from their initial phone infrastructure (piggybacked or borrowed from the existing telephone lines which are probably owned by Bell or someone else they don't want to pay anymore) to the version carried on their cable infrastructure (after months of badgering) we continued to get calls. The most recent one... from a "Rogers" representative offering to give us a big discount on our phone, if we decide to sign up. After looking into the corner at my unsightly cable-phone box, I informed them that we already had said service. Not sure if they entered something into their calling database at that point in time, but the calling has stopped. I only WISH Rogers would stop taking the initiative and calling me to offer discounts. Or more accurately– I wish their paid representatives from various telemarketing firms would stop calling.

Even after we finally switched from their initial phone infrastructure (piggybacked or borrowed from the existing telephone lines which are probably owned by Bell or someone else they don’t want to pay anymore) to the version carried on their cable infrastructure (after months of badgering) we continued to get calls.

The most recent one… from a “Rogers” representative offering to give us a big discount on our phone, if we decide to sign up. After looking into the corner at my unsightly cable-phone box, I informed them that we already had said service. Not sure if they entered something into their calling database at that point in time, but the calling has stopped.

]]> By: Alec http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-337694 Alec Thu, 26 Jul 2007 18:39:45 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-337694 I agree with both of you. Mum - our bill is a little higher than yours, but not much. Satellite TV is $85ish, phone around $70, and internet $35. $190 total. I agree with both of you. Mum - our bill is a little higher than yours, but not much. Satellite TV is $85ish, phone around $70, and internet $35. $190 total.

]]> By: MGU http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-337633 MGU Thu, 26 Jul 2007 17:03:36 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-337633 Hello Alec, You are right, of course, but I think providers should go one better. When new services are available at no additional cost, they should just be added to what the customer already has and an information message sent. Reductions in price should just appear on the next bill. Dad Hello Alec, You are right, of course, but I think providers should go one better. When new services are available at no additional cost, they should just be added to what the customer already has and an information message sent. Reductions in price should just appear on the next bill. Dad

]]> By: Mum http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-337615 Mum Thu, 26 Jul 2007 16:36:55 +0000 http://saunderslog.com/2007/07/25/canadian-service-providers-should-service-customers-better/#comment-337615 Did you ask Rogers what they were offering in long distance rates? With Shaw, for about $170/month, we are getting internet service, telephone service with 1000 min/month of free long distance calls pretty well anywhere in the world and TV cable service. The service is excellent and we get immediate response if anything goes wrong. Did you ask Rogers what they were offering in long distance rates? With Shaw, for about $170/month, we are getting internet service, telephone service with 1000 min/month of free long distance calls pretty well anywhere in the world and TV cable service. The service is excellent and we get immediate response if anything goes wrong.

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