Comments on: NextAlarm: The Broadband Alarm Co. http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Fri, 09 Jan 2009 02:45:09 +0000 http://wordpress.org/?v=2.6 By: Bryan Field-Elliot http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-101413 Bryan Field-Elliot Fri, 12 Jan 2007 06:36:33 +0000 http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-101413 Jason, I'm sorry to hear about the troubles you apparently had with NextAlarm. I'd love to be able to talk with you about your experiences so that we might improve things (if we haven't already since your incident), and perhaps even win your business back. But, it turns out, we have no record whatsoever of any prior customer named Jason Patterson. Oh well. If, in fact, you really are an actual former customer of NextAlarm, I would be glad to hear more details -- please email me at bryan@nextalarm.com. Jason,

I’m sorry to hear about the troubles you apparently had with NextAlarm. I’d love to be able to talk with you about your experiences so that we might improve things (if we haven’t already since your incident), and perhaps even win your business back. But, it turns out, we have no record whatsoever of any prior customer named Jason Patterson. Oh well.

If, in fact, you really are an actual former customer of NextAlarm, I would be glad to hear more details — please email me at bryan@nextalarm.com.

]]> By: Jason Patterson http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-100540 Jason Patterson Wed, 10 Jan 2007 16:52:26 +0000 http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-100540 I used to use NextAlarm but found their system to be pretty spotty and their service to be very slow to return emails (try finding a phone number for them, I dare you). In all honesty I think the problems with their system were more about it being based on my broadband, which can be up/down a few times in a day. But, even so...I did lots of research the second time around and found a better solution from uControl (www.ucontrol.com). They use 3 ways to communicate to the monitoring center, broadband (wired or WiFi!), cellular (built-right into the box), and your phone line, regardless of whether it's traditional phone or VoIP. Their system automatically figures out which path to communicate over if your broadband is out or whatever. They also have a ton more features on the management portal and allow you to arm/disarm, check status from the web or your mobile phone and get notifications over email, SMS, etc. It does cost a bit more than NetAlarm, but I feel much more secure (read: my feels much more secure) with uControl. Anyhow, I saw this write-up and just thought I'd share my experiences with this product and let you know about a solution that might fit better for some people. Keep up the good work! I used to use NextAlarm but found their system to be pretty spotty and their service to be very slow to return emails (try finding a phone number for them, I dare you). In all honesty I think the problems with their system were more about it being based on my broadband, which can be up/down a few times in a day. But, even so…I did lots of research the second time around and found a better solution from uControl (www.ucontrol.com). They use 3 ways to communicate to the monitoring center, broadband (wired or WiFi!), cellular (built-right into the box), and your phone line, regardless of whether it’s traditional phone or VoIP. Their system automatically figures out which path to communicate over if your broadband is out or whatever. They also have a ton more features on the management portal and allow you to arm/disarm, check status from the web or your mobile phone and get notifications over email, SMS, etc. It does cost a bit more than NetAlarm, but I feel much more secure (read: my feels much more secure) with uControl. Anyhow, I saw this write-up and just thought I’d share my experiences with this product and let you know about a solution that might fit better for some people. Keep up the good work!

]]> By: PaulSweeney http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-99587 PaulSweeney Tue, 09 Jan 2007 11:28:27 +0000 http://saunderslog.com/2007/01/08/nextalarm-the-broadband-alarm-co/#comment-99587 Just fantastic. This is a true "home run". Great great service, real problem identified, future proofing in progress. Thanks for bring this to our attention. Just fantastic. This is a true “home run”. Great great service, real problem identified, future proofing in progress. Thanks for bring this to our attention.

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