http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Fri, 09 Jan 2009 22:20:45 +0000 http://wordpress.org/?v=2.6 http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-53533 Alec Mon, 23 Oct 2006 16:36:36 +0000 http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-53533 Hi Aswath! I think I've expressed this opinion before, but if not, here goes. There are applications that make sense in the network, and there are applications that make sense on the endpoint. IVR is definitely a "makes sense in the network" application to me. Following that, it's simply a matter of deciding whether you want the IVR on prem, or you want to use someone else's IVR on demand. To me, what's exciting about the Angel solution is the web services interface. If you go back to the Web 2.0 manifesto, it talks about the use of XML programming interfaces to give programmatic access to some of these shared services. That, in my opinion, is a big step forward. Hi Aswath! I think I’ve expressed this opinion before, but if not, here goes. There are applications that make sense in the network, and there are applications that make sense on the endpoint. IVR is definitely a “makes sense in the network” application to me. Following that, it’s simply a matter of deciding whether you want the IVR on prem, or you want to use someone else’s IVR on demand. To me, what’s exciting about the Angel solution is the web services interface. If you go back to the Web 2.0 manifesto, it talks about the use of XML programming interfaces to give programmatic access to some of these shared services. That, in my opinion, is a big step forward.

]]> http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-53513 Aswath Mon, 23 Oct 2006 15:33:26 +0000 http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-53513 Shouldn't a hosted application, ipso facto be disqualified for the Voice 2.0 moniker? After all the intelligence has moved to the end. Shouldn’t a hosted application, ipso facto be disqualified for the Voice 2.0 moniker? After all the intelligence has moved to the end.

]]> http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-53417 rocky Mon, 23 Oct 2006 09:36:49 +0000 http://saunderslog.com/2006/10/19/angelcom-making-it-in-a-voice-20-world/#comment-53417 Check out ifbyphone for this! Check out ifbyphone for this!

]]>