Comments on: Tom Keating Previews Cisco Unified Communications http://saunderslog.com/2006/03/05/tom-keating-previews-cisco-unified-communications/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Sun, 12 Oct 2008 16:49:20 +0000 http://wordpress.org/?v=2.6 By: Andrew http://saunderslog.com/2006/03/05/tom-keating-previews-cisco-unified-communications/#comment-4013 Andrew Mon, 06 Mar 2006 13:23:41 +0000 http://saunderslog.com/2006/03/05/tom-keating-previews-cisco-unified-communications/#comment-4013 Not trying to sound jaded, but has anyone ever seen a 100% sucessful implementation of Call manager? I can't count the number of times I have visited client sites and witnessed the CAP manually transferring calls and completely ignoring the directory/GUI. When I ask "why aren't you dragging and dropping the calls?" I inevitably get the same answer, "that doesn't work yet, the technician is coming back to see what the problem is" ... This thing isn't cheap, as I imagine the new offering (embracing SIP :) which is a no brainer) isn't any less expensive. I am not sure if the problem lies in poor training by organizations with a new communication system or with the product itself, but it isn't simple and it doesn't just work.. Not trying to sound jaded, but has anyone ever seen a 100% sucessful implementation of Call manager? I can’t count the number of times I have visited client sites and witnessed the CAP manually transferring calls and completely ignoring the directory/GUI. When I ask “why aren’t you dragging and dropping the calls?” I inevitably get the same answer, “that doesn’t work yet, the technician is coming back to see what the problem is” …

This thing isn’t cheap, as I imagine the new offering (embracing SIP :) which is a no brainer) isn’t any less expensive. I am not sure if the problem lies in poor training by organizations with a new communication system or with the product itself, but it isn’t simple and it doesn’t just work..

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