Comments on: When Does Unlimited Mean Unlimited? http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Sat, 30 Aug 2008 10:11:33 +0000 http://wordpress.org/?v=2.6 By: i feel u http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-906961 i feel u Thu, 17 Jul 2008 13:11:59 +0000 http://saunderslog.com/?p=2243#comment-906961 yeah guys i feel all your pain. for the 2nd month in a row i open my internet and im greeted with "An important message about your Rogers Hi-Speed Internet Service ". i already knew what it was gonna say, ive reached 75% of my 60 gb monthly usage allowance. monthly allowance? you mean monthly limit? oh ok, so my unlimited access is actually VERY limited, thats great. i dont know about others but i use my internet for more than just emailing and msning, i play online games and i download lots of movies and tv shows, and now im being told that i can only play and watch a certain amount. all i know is this is bullshit. if it comes to the point where i am being charged extra for so called unlimited service i will not only boycott rogers but i will carry out a personal attack of sorts, by prank calling the shit out of their customer service people. and on a somewhat related note, any toronto blue jays fans out there, sink your teeth into this.......ted rogers owns the jays, he also owns rogers and everything they own. george steinbrenner owns the yankees (highest paid team in baseball) and nothing else. how is it that the donald trump of canada is only able to spend $90 million and some regular guy who likes baseball can afford to spend 200+ million? because he has no interest in the game. he doesnt care if we win or lose, he cares if we sell tickets and merchandise. he doesnt understand that if we paid to get good players we would have people coming to see them and we would have people buying their jerseys and whatnot. thats pointless to him. sure he could put an extra 50-80 million if he wanted to and sign a bunh of good players, but its easier for him to never worry about it. so he just tells his cronies that there is a certain number the teams expenses can not exceed. if any jays fans are wondering whether or not were gonna make some big trades or make a serious offseason acquisition, we wont. because it will cost teddy boy too much money, even tho he is taking some from me right now while i write this. anyways people i know i went off topic but fuck rogers is the bottom line. yeah guys i feel all your pain. for the 2nd month in a row i open my internet and im greeted with “An important message about your Rogers Hi-Speed Internet Service “. i already knew what it was gonna say, ive reached 75% of my 60 gb monthly usage allowance. monthly allowance? you mean monthly limit? oh ok, so my unlimited access is actually VERY limited, thats great. i dont know about others but i use my internet for more than just emailing and msning, i play online games and i download lots of movies and tv shows, and now im being told that i can only play and watch a certain amount. all i know is this is bullshit. if it comes to the point where i am being charged extra for so called unlimited service i will not only boycott rogers but i will carry out a personal attack of sorts, by prank calling the shit out of their customer service people. and on a somewhat related note, any toronto blue jays fans out there, sink your teeth into this…….ted rogers owns the jays, he also owns rogers and everything they own. george steinbrenner owns the yankees (highest paid team in baseball) and nothing else. how is it that the donald trump of canada is only able to spend $90 million and some regular guy who likes baseball can afford to spend 200+ million? because he has no interest in the game. he doesnt care if we win or lose, he cares if we sell tickets and merchandise. he doesnt understand that if we paid to get good players we would have people coming to see them and we would have people buying their jerseys and whatnot. thats pointless to him. sure he could put an extra 50-80 million if he wanted to and sign a bunh of good players, but its easier for him to never worry about it. so he just tells his cronies that there is a certain number the teams expenses can not exceed. if any jays fans are wondering whether or not were gonna make some big trades or make a serious offseason acquisition, we wont. because it will cost teddy boy too much money, even tho he is taking some from me right now while i write this. anyways people i know i went off topic but fuck rogers is the bottom line.

]]> By: Albert http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-863161 Albert Wed, 25 Jun 2008 17:00:18 +0000 http://saunderslog.com/?p=2243#comment-863161 I know this is an old post, but I was just thinking about the "Unlimited Data" that Rogers used to advertise. I just realized that what they really meant to say is "Unlimited charge to the custer data", or perhaps you coudl also interpret it as "unlimited data to your device as long as you pay for all of it" I know this is an old post, but I was just thinking about the “Unlimited Data” that Rogers used to advertise. I just realized that what they really meant to say is “Unlimited charge to the custer data”, or perhaps you coudl also interpret it as “unlimited data to your device as long as you pay for all of it”

]]> By: Alec http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-845092 Alec Tue, 17 Jun 2008 10:53:23 +0000 http://saunderslog.com/?p=2243#comment-845092 Jude, What I've found to be most effective is to simply continue talking to them. Talk to a supervisor if the rep can't help you. And write to management. I got a a $1200 refund from AT&T by doing this, and a $100 refund from Rogers. Plus I've had Rogers knock my bill down. The other thing I do is I call Rogers pretty religiously and ask about all the plans. It consumes my time and the CSR's time, but it seems to be effective. See: http://saunderslog.com/2008/06/04/rogers-vision-sucks/ Jude,

What I’ve found to be most effective is to simply continue talking to them. Talk to a supervisor if the rep can’t help you. And write to management. I got a a $1200 refund from AT&T by doing this, and a $100 refund from Rogers. Plus I’ve had Rogers knock my bill down.

The other thing I do is I call Rogers pretty religiously and ask about all the plans. It consumes my time and the CSR’s time, but it seems to be effective. See: http://saunderslog.com/2008/06/04/rogers-vision-sucks/

]]> By: Jude http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-844690 Jude Tue, 17 Jun 2008 05:12:09 +0000 http://saunderslog.com/?p=2243#comment-844690 I am reading all of these emails feeling somewhat better that I am not alone and somewhat more furious as there seems like there is nothing to be done. For the 4th time I have received a rather large bill that states my data usage was over the allowed amount. Like the previous writers I thought I had an unlimited account. In fact I have been assured of this on 3 or 4 different occasions by various reps, techies, customer service people etc. I deleted my email account but now I am nervous that the bills will keep coming anyway. How do I put a stop to this? I am reading all of these emails feeling somewhat better that I am not alone and somewhat more furious as there seems like there is nothing to be done.

For the 4th time I have received a rather large bill that states my data usage was over the allowed amount. Like the previous writers I thought I had an unlimited account. In fact I have been assured of this on 3 or 4 different occasions by various reps, techies, customer service people etc.

I deleted my email account but now I am nervous that the bills will keep coming anyway. How do I put a stop to this?

]]> By: sven http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-771693 sven Thu, 15 May 2008 17:23:37 +0000 http://saunderslog.com/?p=2243#comment-771693 the more i think about it the more involved i become with the prob. thanks for even being here alec. i'm more of an artist than a boxer so i almost never 'step in the ring' so to speak. i just imagined myself walking towards that little stool they put in the corner, i didn't actually 'hear' a bell but the other guy stopped hitting me for a while her and im collapsing in that stool. your like my coach and your squirting water on my face from one of those little plastic squeeze bottles with a straw on the lid... like in the rocky movies. i couldn't sleep last night so i kept thinking how nice everyone on the phone had been. they all eventually understood what i was complaining about and i think i learned something i needed to know from each one. one fella guided me through what a sim card is, how to get it out put it back in, go to command prompt, clear my cache, click click 15 minutes he had me reconnected with new hardware, the new pc300 they had sent me to try... it wouldn't work for him either. hey! i bet i got to actually talk to the 400 dollar guy. i realize now that i 'drove up to the city' to get the 'good stuff" you had to go not into town, but into the city to get the good stuff, everyone out here knows that. they didn't sell pc cards at the local outlet. so i went up to the city to get one. in effect, i drove from an area of no service, hence no availability at outlet...to an area of availability we often cause our own grief. i was pretty upset last night, when i read my blog this morning i checked again, it was only a bill for $4683. i have no idea why i typed $5465 ; i just hope it wasn't a tendency i have to make things seem worse than they are. and in retro i realize they finally did reverse the charges on that incident. so i'm here on my stool, end of round one, i want to tell you how good they have actually been to me. in the end we all found out at the same there is no service here... that was the problem, they did send me a second pc card to try, in fact i have two good working pc cards, in my sock drawer.... no connection except this one i'm pirating right now. and i hear you too. ok, thanks for the link, i don't see an e-mail me link there... looks like i can get bios for the coo, two presidents... ok, thanks...wait, customer service, alright!...heres a number to call. could i please speak to mister nadir... voice: i can understand many things please tell me what department i can connect you to to serve you best... uh..is rob there...ed, eddy??... ... is bob in a meeting too... and i can hear your voice alec... ok kid...you know what the tough do when the going gets rough... ya ready???... no wait!!! DING the more i think about it the more involved i become with the prob. thanks for even being here alec.

i’m more of an artist than a boxer so i almost never ’step in the ring’ so to speak. i just imagined myself walking towards that little stool they put in the corner, i didn’t actually ‘hear’ a bell but the other guy stopped hitting me for a while her and im collapsing in that stool. your like my coach and your squirting water on my face from one of those little plastic squeeze bottles with a straw on the lid… like in the rocky movies.

i couldn’t sleep last night so i kept thinking how nice everyone on the phone had been. they all eventually understood what i was complaining about and i think i learned something i needed to know from each one. one fella guided me through what a sim card is, how to get it out put it back in, go to command prompt, clear my cache, click click 15 minutes he had me reconnected with new hardware, the new pc300 they had sent me to try… it wouldn’t work for him either.

hey! i bet i got to actually talk to the 400 dollar guy.

i realize now that i ‘drove up to the city’ to get the ‘good stuff”

you had to go not into town, but into the city to get the good stuff, everyone out here knows that.

they didn’t sell pc cards at the local outlet. so i went up to the city to get one.

in effect, i drove from an area of no service, hence no availability at outlet…to an area of availability

we often cause our own grief.

i was pretty upset last night, when i read my blog this morning i checked again, it was only a bill for $4683. i have no idea why i typed $5465 ; i just hope it wasn’t a tendency i have to make things seem worse than they are. and in retro i realize they finally did reverse the charges on that incident.

so i’m here on my stool, end of round one, i want to tell you how good they have actually been to me. in the end we all found out at the same there is no service here…

that was the problem, they did send me a second pc card to try, in fact i have two good working pc cards, in my sock drawer…. no connection

except this one i’m pirating right now.

and i hear you too. ok, thanks for the link, i don’t see an e-mail me link there…

looks like i can get bios for the coo, two presidents…

ok, thanks…wait, customer service, alright!…heres a number to call.

could i please speak to mister nadir…

voice: i can understand many things please tell me what department i can connect you to to serve you best…

uh..is rob there…ed, eddy??…

… is bob in a meeting too…

and i can hear your voice alec… ok kid…you know what the tough do when the going gets rough… ya ready???…

no wait!!!

DING

]]> By: Alec http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-771258 Alec Thu, 15 May 2008 10:09:03 +0000 http://saunderslog.com/?p=2243#comment-771258 Sven - you have my sympathies. I've learned the hard way with all phone companies (not just Rogers, I'm afraid) that you have to read the fine print on that contract really really really carefully. You have to contest the bill if you don't see what you think you should see. And you have to fight hard if you think you're being mistreated. I'd trying to reach some of the people at this site: http://your.rogers.com/aboutrogers/newsroom/wirelessmediainfo/exec_bios_photos.asp Sven - you have my sympathies. I’ve learned the hard way with all phone companies (not just Rogers, I’m afraid) that you have to read the fine print on that contract really really really carefully. You have to contest the bill if you don’t see what you think you should see. And you have to fight hard if you think you’re being mistreated.

I’d trying to reach some of the people at this site: http://your.rogers.com/aboutrogers/newsroom/wirelessmediainfo/exec_bios_photos.asp

]]> By: sven http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-771004 sven Thu, 15 May 2008 06:34:48 +0000 http://saunderslog.com/?p=2243#comment-771004 thought i was done. lol. rogers said they put a note on my file that i could get the money back for my pc card and the store where i bought it could look me up on the corporate file and that would be done. glad i called the store first, too bad it had to be long distance... turns out they are an outlet. outlets don't do returns. past thirty days, they dont do returns anyway, they only sell it and set up the billing... besides you cant do it in the outlet, you need a corporate store...you want to return something...lets see...nearest ones...5 hour trip. i guess i feel like its all my fault, and i am old enough to remember when the customer is always right...i forget when we drifted away from that quaint notion, but as it turns out i really was confused on many issues. like i grew up thinking night was after supper..., i knew about the evening of course, but as i grew up i thought of it as a formal way of saying any time between supper and dark... night was later... so i always carefully waited till after 6 pm to call long distance. wait till after six we all cautioned each other growing up, or wait till sunday...sundays cheapest...sunday after 6. i see by my bills i did the same thing i learned over 40 years ago, i carefully called after 6 ..look at them all... at rogers it seems evening means after 9 pm. so anyone out there tell me..if i said i promised i was going to call you this evening... it would be free you see... don't worry, i'll call back... would you expect me to let the phone ring at least 12 times to give you a chance to get to it... after supper, or after bedtime. thought i was done. lol. rogers said they put a note on my file that i could get the money back for my pc card and the store where i bought it could look me up on the corporate file and that would be done. glad i called the store first, too bad it had to be long distance… turns out they are an outlet. outlets don’t do returns. past thirty days, they dont do returns anyway, they only sell it and set up the billing… besides you cant do it in the outlet, you need a corporate store…you want to return something…lets see…nearest ones…5 hour trip.

i guess i feel like its all my fault, and i am old enough to remember when the customer is always right…i forget when we drifted away from that quaint notion, but as it turns out i really was confused on many issues. like i grew up thinking night was after supper…, i knew about the evening of course, but as i grew up i thought of it as a formal way of saying any time between supper and dark… night was later… so i always carefully waited till after 6 pm to call long distance. wait till after six we all cautioned each other growing up, or wait till sunday…sundays cheapest…sunday after 6.

i see by my bills i did the same thing i learned over 40 years ago, i carefully called after 6 ..look at them all…

at rogers it seems evening means after 9 pm.

so anyone out there tell me..if i said i promised i was going to call you this evening… it would be free you see… don’t worry, i’ll call back… would you expect me to let the phone ring at least 12 times to give you a chance to get to it… after supper,

or after bedtime.

]]> By: sven http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-770876 sven Thu, 15 May 2008 04:39:40 +0000 http://saunderslog.com/?p=2243#comment-770876 i just hung up the phone with rogers. the conversation ended with the understanding that if i canceled my cell phone account tonight i would receive a 400 dollar service charge through my credit card, it's not a penalty or a punishment, it's a disconnect me fee... on the other hand, if i agreed to pay an additional 20 dollars per month on my present plan plus another 7 dollars plus tax on top of that i would actually then have the package that i thought i originally had in the beginning. the package i thought i had in january wasnt even in existence in january, it is new now ...just this month. i feel foolish now but when i was talking to the kid in the source store when i was saying i wanted to be able to call anywhere anytime i think he was thinking hey man, no ones stoppin ya, and yes, our system will connect you .... cell phones reach almost anywhere now... i meant a long distance package so i never had to worry about it... ok, and it was 'this' much a month...i had several big projects coming up in the next few monthes and this was part of getting ready... and click click...everything was set up. i love my sony ericsson i580, it takes nice pictures, video, man, i was calling my mom, my sister, anyone i wanted... anytime... this might not be the right place for ...this all...but i have never in my life typed antirogers into a search engine before...google asked me if i meant did i mean anti rogers...i thought about it and said no...i meant antirogers and it guided me here. i realize of course that i dont hate rogers, or any of those nice friendly kids on the help lines, i dont hate at all... its just a huge impersonal billing system i'm interacting with. the blogs above summed up a few things for me. unlimited...i am still sure i walked away that first time in january feeling good, i had unlimited ...something... so just now i went and found the first agreement, the original paper, i had just been advised in the blogs above to read the fine print...so i did...or tried to...i have a pair of 1.50 reading glasses on...i can read service agreement, customer info...credit information... voice data plan...ok...then theres that fine print they were talking about.... there it was again mega 50 1000 nights weekends unlimited calls... to be sure...what i actually did was put on another pair of 1.50's on top of the others and gathered up all my frustrated indignance and read it again to be sure and now it says Mega time 50 /weekday 1000 Eve & Wkend Unl. Inc. Calls ok, i must have been wearing only one pair of glasses at that time back in january, this settles why i 'thought' i had unlimited... fine print indeed. honestly, at normal arm distance from my eyes with 1.50 magnifiers on it looks like unlimited calls with 2 pairs of 1.50 magnfiers you can clearly see that what looked like unlimited was in fact short form for unlicenced incorporated... i was so happy with my phone i went back to rogers last february to get a sony ericsson pc300 card to connect to my new laptop. high speed access anywhere, have laptop will travel... i think i walked away happy again just to imagine being connected to the world, my own high speed finally... from day 1 it never really did work... it was so slow, i used to have dial up and this was slower than that, i couldn't connect to anything, it said it was on but i only got 3 blue bars... too bad i've been trained to think everythings my fault, ive learned how to tweak my registry, i tried everything i could think of...for weeks and then it turned into monthes, but what i really wanted was to be able to take pics and put them on my lap top. so there is a something called a pc suite, it allows you to connect the computer to the phone, i loaded it up, it told me that they did not presently support vista, i went to microsoft... all this at that incredibly slow speed, sites continuously timed out on me... i tried again... microsoft has decided it said that with the new vista program they had just sold me they had decided they no longer support all the xp software, sorry cant help with the printer you bought, nope, not the phone either... so, determined as i am, i tried yet again and suddenly, weeks and weeks later, a thing came up on the ericsson site that an update was available, would i like it... yes yes yes suddenly my internet was working...bang...3 huge programs in an hour or so.. i couldnt believe it...i could finish 'all' my projects now...id fixed it ...he he. next time i rebooted, the old connection came up again, same slow speed, same time outs ...forget u-toob... i only tell that last bit because this was when i first met the call in help system at rogers. they don't support vista either. let me send you to another department, i wanted to know why my internet worked sometimes and not others... let me send you to another department all my projects are done and its time to do the paperwork. the other day i gathered my rogers bills and saw that each month they been vacuuming out $126...then $145..$200..what??? then my last bill... $5465... what???? ok, just for a second i want to say something, i typed in antirogers instead of ihaterogers...cause i wanted to find others who had rogers probs...and just reading your blogs above helped me sort some stuff out. on the one hand i was furious, on the other hand i have been on the help lines with the nicest bunch of techs and account and service voices i could ever want to meet...and they every one were helpful... it appears that 'when it was working good' it was also connecting through my phone. charging 5c a kb my cell phone seems to connect to the tower a few miles away. my pc card however, they do not have the service i am trying to connect to in my area...it never was in my area, they dont have any plans to ever provide that service in my area, and when it says 94 % of canada is being served i am not in that area either. nothing i ever tried could possibly have worked. i didnt have a chance. the rogers store where i bought the card said i was past my 30 days no refund. internet connection speedometer says i am getting 20 kb service ive already paid the long distance calls and for the service i never received via my credit card. last night they said they would give me a free month internet... i said...you sell me a phone...and you give me a software program that doesnt work with my operating system, sone ericsson has a driver that you connect to with your rogers pc suite comes with the phone...it seems like rogers is phoning rogers and charging me for an update...pretty big charges too... they finally reversed that charge. anyway, thanks for being here, it feels better and a lot of steam has blown off through the evening... they have cancelled my internet wireless account. it will take 30 days...thats their policy...they have already cashed in this last bill. i will receive one more for my last bill...for the service for one more month that i have never been able to enjoy... and after being switched to another department... after the music...i can cancel my phone after i pay all my long distance charges and one more charge of 400 dollars... i said i feel like i have been beaten up...real bad now your saying... two more punches. and they are saying...are you ready... no...no...wait.... this is not our fault you understand...you signed up with us... we have a 3 year plan you signed and if you put on your second pair of glasses you will see what it really says... its not our fault we dont deliver to your area and it took us 4 monthes to find out what your problem was... yes yes, i understand that... i meant no wait... im not ready for two more punches... at my most exasperated moment, i had just explained it all again the the dozenth person with my name number post code...and i heard people laughing in the rogers room... are they laughing at me i asked... they had me on speaker phone too i think. they have the access to the internet...im picturing two phones in their office... one has slow connect...the other has real expensive connect...they both plug into the same jack...they are laughing because i phoned the other one... ok, here they come they said...you are agreeing to one more month bill and a 400 dollar fine... tell me again about if i pay 20 dollars and another seven more a month... i guess i negotiated pretty smoothly...i am no longer asking for my money back for the service that was never delivered...they are not going to ruin my savings account, they already vacuumed my account so all my bills are presently paid and they are happy..., i get to keep this useless pc300 card that was the same price as its name in my sock drawer, i get to keep my phone and i have a package now that i can call anywhere anytime... no more long distance charges...for only 27 plus tax extra dollars more on my cell phone service package than before... for what i thought i had in the first place. the difference was the feeling when i first got the phone and card...bouncing lightly out of the store.. happy to feeling grateful tonight they arent going to deliver that final punch. i just hung up the phone with rogers. the conversation ended with the understanding that if i canceled my cell phone account tonight i would receive a 400 dollar service charge through my credit card, it’s not a penalty or a punishment, it’s a disconnect me fee… on the other hand, if i agreed to pay an additional 20 dollars per month on my present plan plus another 7 dollars plus tax on top of that i would actually then have the package that i thought i originally had in the beginning.

the package i thought i had in january wasnt even in existence in january, it is new now …just this month.

i feel foolish now but when i was talking to the kid in the source store when i was saying i wanted to be able to call anywhere anytime i think he was thinking hey man, no ones stoppin ya, and yes, our system will connect you …. cell phones reach almost anywhere now…

i meant a long distance package so i never had to worry about it… ok, and it was ‘this’ much a month…i had several big projects coming up in the next few monthes and this was part of getting ready… and click click…everything was set up. i love my sony ericsson i580, it takes nice pictures, video, man, i was calling my mom, my sister, anyone i wanted… anytime…

this might not be the right place for …this all…but i have never in my life typed antirogers into a search engine before…google asked me if i meant did i mean anti rogers…i thought about it and said no…i meant antirogers and it guided me here. i realize of course that i dont hate rogers, or any of those nice friendly kids on the help lines, i dont hate at all… its just a huge impersonal billing system i’m interacting with.

the blogs above summed up a few things for me. unlimited…i am still sure i walked away that first time in january feeling good, i had unlimited …something…

so just now i went and found the first agreement, the original paper, i had just been advised in the blogs above to read the fine print…so i did…or tried to…i have a pair of 1.50 reading glasses on…i can read service agreement, customer info…credit information… voice data plan…ok…then theres that fine print they were talking about….

there it was again

mega 50 1000 nights weekends unlimited calls…

to be sure…what i actually did was put on another pair of 1.50’s on top of the others and gathered up all my frustrated indignance and read it again to be sure and now it says

Mega time 50 /weekday 1000 Eve & Wkend Unl. Inc. Calls

ok, i must have been wearing only one pair of glasses at that time back in january, this settles why i ‘thought’ i had unlimited… fine print indeed.

honestly, at normal arm distance from my eyes with 1.50 magnifiers on it looks like unlimited calls

with 2 pairs of 1.50 magnfiers you can clearly see that what looked like unlimited was in fact short form for unlicenced incorporated…

i was so happy with my phone i went back to rogers last february to get a sony ericsson pc300 card to connect to my new laptop. high speed access anywhere, have laptop will travel… i think i walked away happy again just to imagine being connected to the world, my own high speed finally…

from day 1 it never really did work… it was so slow, i used to have dial up and this was slower than that, i couldn’t connect to anything, it said it was on but i only got 3 blue bars… too bad i’ve been trained to think everythings my fault, ive learned how to tweak my registry, i tried everything i could think of…for weeks and then it turned into monthes, but what i really wanted was to be able to take pics and put them on my lap top. so there is a something called a pc suite, it allows you to connect the computer to the phone, i loaded it up, it told me that they did not presently support vista, i went to microsoft… all this at that incredibly slow speed, sites continuously timed out on me… i tried again… microsoft has decided it said that with the new vista program they had just sold me they had decided they no longer support all the xp software, sorry cant help with the printer you bought, nope, not the phone either…

so, determined as i am, i tried yet again and suddenly, weeks and weeks later, a thing came up on the ericsson site that an update was available, would i like it… yes yes yes

suddenly my internet was working…bang…3 huge programs in an hour or so.. i couldnt believe it…i could finish ‘all’ my projects now…id fixed it …he he.

next time i rebooted, the old connection came up again, same slow speed, same time outs …forget u-toob…

i only tell that last bit because this was when i first met the call in help system at rogers. they don’t support vista either. let me send you to another department, i wanted to know why my internet worked sometimes and not others… let me send you to another department

all my projects are done and its time to do the paperwork. the other day i gathered my rogers bills and saw that each month they been vacuuming out $126…then $145..$200..what??? then my last bill… $5465… what????

ok, just for a second i want to say something, i typed in antirogers instead of ihaterogers…cause i wanted to find others who had rogers probs…and just reading your blogs above helped me sort some stuff out. on the one hand i was furious, on the other hand i have been on the help lines with the nicest bunch of techs and account and service voices i could ever want to meet…and they every one were helpful…

it appears that ‘when it was working good’ it was also connecting through my phone. charging 5c a kb

my cell phone seems to connect to the tower a few miles away.

my pc card however, they do not have the service i am trying to connect to in my area…it never was in my area, they dont have any plans to ever provide that service in my area, and when it says 94 % of canada is being served i am not in that area either. nothing i ever tried could possibly have worked. i didnt have a chance. the rogers store where i bought the card said i was past my 30 days
no refund.

internet connection speedometer says i am getting 20 kb service

ive already paid the long distance calls and for the service i never received via my credit card.

last night they said they would give me a free month internet…

i said…you sell me a phone…and you give me a software program that doesnt work with my operating system, sone ericsson has a driver that you connect to with your rogers pc suite comes with the phone…it seems like rogers is phoning rogers and charging me for an update…pretty big charges too… they finally reversed that charge.

anyway, thanks for being here, it feels better and a lot of steam has blown off through the evening…

they have cancelled my internet wireless account. it will take 30 days…thats their policy…they have already cashed in this last bill.

i will receive one more for my last bill…for the service for one more month that i have never been able to enjoy…

and after being switched to another department… after the music…i can cancel my phone after i pay all my long distance charges and one more charge of 400 dollars…

i said i feel like i have been beaten up…real bad

now your saying…

two more punches.

and they are saying…are you ready…

no…no…wait….

this is not our fault you understand…you signed up with us…

we have a 3 year plan you signed and if you put on your second pair of glasses you will see what it really says…

its not our fault we dont deliver to your area and it took us 4 monthes to find out what your problem was…

yes yes, i understand that… i meant no wait… im not ready for two more punches…

at my most exasperated moment, i had just explained it all again the the dozenth person with my name number post code…and i heard people laughing in the rogers room…

are they laughing at me i asked… they had me on speaker phone too i think.

they have the access to the internet…im picturing two phones in their office… one has slow connect…the other has real expensive connect…they both plug into the same jack…they are laughing because i phoned the other one…

ok, here they come they said…you are agreeing to one more month bill and a 400 dollar fine…

tell me again about if i pay 20 dollars and another seven more a month…

i guess i negotiated pretty smoothly…i am no longer asking for my money back for the service that was never delivered…they are not going to ruin my savings account, they already vacuumed my account so all my bills are presently paid and they are happy…, i get to keep this useless pc300 card that was the same price as its name in my sock drawer, i get to keep my phone and i have a package now that i can call anywhere anytime… no more long distance charges…for only 27 plus tax extra dollars more on my cell phone service package than before… for what i thought i had in the first place.

the difference was the feeling when i first got the phone and card…bouncing lightly out of the store.. happy

to feeling grateful tonight they arent going to deliver that final punch.

]]> By: Ed http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-535089 Ed Fri, 18 Jan 2008 19:23:42 +0000 http://saunderslog.com/?p=2243#comment-535089 Interesting notes. The European carriers all do the same, unlimited has a fair usage policy of 1,000Mb, to which they also refer as a Gb. When I did Computer science, a gigabyte was a hell of a lot larger then 1,000Mb, is this legal shrinkage too? Both the FCC and Ofcom and EU parliments need to step in and bring the universal dictionary of English back into the open and clearly make clear that the word means this and cannot be used to mean that. Otherwise, I'll start campaigning that TAXES mean repayments of Govt. wrongdoings at 50% of annual salary paid back in qtr.ly installments. Let's see how quickly they react to that definition!!!!!!! Interesting notes.
The European carriers all do the same, unlimited has a fair usage policy of 1,000Mb, to which they also refer as a Gb.
When I did Computer science, a gigabyte was a hell of a lot larger then 1,000Mb, is this legal shrinkage too?
Both the FCC and Ofcom and EU parliments need to step in and bring the universal dictionary of English back into the open and clearly make clear that the word means this and cannot be used to mean that. Otherwise, I’ll start campaigning that TAXES mean repayments of Govt. wrongdoings at 50% of annual salary paid back in qtr.ly installments. Let’s see how quickly they react to that definition!!!!!!!

]]> By: Warning: bitchy Canadian telecom post » mathewingram.com/work http://saunderslog.com/2006/02/19/when-does-unlimited-mean-unlimited/#comment-382520 Warning: bitchy Canadian telecom post » mathewingram.com/work Thu, 20 Sep 2007 19:09:57 +0000 http://saunderslog.com/?p=2243#comment-382520 [...] Saunders has been down the limited/unlimited road before, and it isn’t something that is confined to Canadian [...] [...] Saunders has been down the limited/unlimited road before, and it isn’t something that is confined to Canadian [...]

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