Comments on: Crackberry Detox http://saunderslog.com/2006/01/22/crackberry-detox/ A daily round table on the tech industry with experts and callers from all over the globe. Join us as we pick apart the news and get to the meat of what\'s happening out there. Mon, 01 Dec 2008 20:54:59 +0000 http://wordpress.org/?v=2.6 By: RIM: Customer Service Heroes -- Alec Saunders .LOG http://saunderslog.com/2006/01/22/crackberry-detox/#comment-57041 RIM: Customer Service Heroes -- Alec Saunders .LOG Thu, 02 Nov 2006 02:27:02 +0000 http://saunderslog.com/?p=2181#comment-57041 [...] RIM is a company we should all stand in awe of.  If you’ve been reading this blog for any length of time, you will recall that last January my berry died on the road, and RIM support air-shipped me a new one.  That was awesome, but this is even better. [...] [...] RIM is a company we should all stand in awe of.  If you’ve been reading this blog for any length of time, you will recall that last January my berry died on the road, and RIM support air-shipped me a new one.  That was awesome, but this is even better. [...]

]]> By: RIM Comes Through -- Alec Saunders .LOG http://saunderslog.com/2006/01/22/crackberry-detox/#comment-3050 RIM Comes Through -- Alec Saunders .LOG Mon, 23 Jan 2006 19:54:20 +0000 http://saunderslog.com/?p=2181#comment-3050 [...] It looks like there will be a happy ending to my RIM tale of woe.  This morning, my friend Jim Courtenay pinged me on Skype and asked what number I could be reached at in San Francisco.  A few minutes later, the phone rang.  "Hi, I’m Mike.  I’m your RIM Fairy Godfather."  We had a quick look at what was wrong with the Blackberry, after which he told me he would replace the unit at no charge, and have a RIM tech phone my office in Ottawa to walk somebody from our office through re-initializing the new unit on our Blackberry Exchange Server. [...] [...] It looks like there will be a happy ending to my RIM tale of woe.  This morning, my friend Jim Courtenay pinged me on Skype and asked what number I could be reached at in San Francisco.  A few minutes later, the phone rang.  "Hi, I’m Mike.  I’m your RIM Fairy Godfather."  We had a quick look at what was wrong with the Blackberry, after which he told me he would replace the unit at no charge, and have a RIM tech phone my office in Ottawa to walk somebody from our office through re-initializing the new unit on our Blackberry Exchange Server. [...]

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